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Delivery

DELIVERY OF GOODS AND POSTAGE COSTS

Goods can be delivered to you by delivery service, but can be picked up at the registered seat of our sales gallery (when ordering please indicate your own pickup at the Miren Gallery) at the gallery opening time. Ordered products remain the property of the seller until the full purchase price has been paid by the buyer.

Goods ordered on the website http://www.galerijaoskarkogoj-sp.si, go on the way as soon as possible ­– if in stock in our warehouse, in principle, the same day or within three days, or we will notify you in writing of delivery. In the event that you may have ordered goods that have just gone out of stock or which for unforeseen reasons cannot be shipped within the promised time, we will inform you of the new delivery time through given contacts. All products are handmade, so the delivery time is 30 to 60 days if the products are out of stock.

In order to deliver the ordered items as quickly as possible, we will always choose the most optimal route. Usually this is a parcel delivery of Pošta Slovenije, which means that you can expect delivery in the morning, if the order was placed by 2 pm (applies only to Slovenia). During the holidays and during the weekends, the delivery time for leisure days shall be extended accordingly. If you are not at the address indicated on delivery, you can pick up the package at your Pošta Slovenije unit.

STANDARD DELIVERY cost across Slovenia is 6,90 EUR with VAT already included.

The cost of EXPRESS DELIVERY across Slovenia is 14.90 EUR with VAT already included. The order will be delivered by 1:00 PM on the next business day.

For purchases over 200,00 EUR, delivery in Slovenia is free of charge, but does not include EXPRESS DELIVERY.

The consignment is shipped with care, so the goods are safe when shipped!

The shipment is INSURED IN CASE OF DAMAGE!

When choosing payment on delivery, Pošta Slovenije charges a postal fee for transferring the purchase price at their current price list (up to 98.00€ is 1.05€, from 98.00 – 501.00€ it is 1.07% and above 501.00€ 5,36€). You pay the commission fee directly to Pošta Slovenije's provider.

If in the case of delivery of goods you find that there was a breakage in the shipment, you must notify us immediately – on the same day, or within three days at the latest. The buyer must initiate a complaint procedure with Pošta Slovenije. It shall do so by bringing the parcel to the nearest Pošta Slovenije unit in the same condition as it was received and completing the damaged shipment form.

Contact us at oskar.kogoj@siol.net or call us on 05 39 54200. Send us a copy of the damaged shipment form, a copy of the invoice and personal details to our business address. We will replace damaged goods at no cost to you as soon as possible! You must adhere to this deadline, otherwise we will not comply with the complaint.

The Provider reserves the right to choose another delivery service if this way fulfil the order more effectively.

 

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