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Reclamation

CANCELATION OF ORDER BEFORE DELIVERY 

In case of a mistake when ordering through the Website, the user can cancel the order by calling the telephone number 05 39 54200 or in writing to the e-mail address oskar.kogoj@siol.net.

RETURN OF GOODS

Physically purchased goods can be replaced within eight days with the original invoice, and subsequent claims are not considered.
The goods must be undamaged, unused, in the same quantity and in the original packaging and sent to the address of our company, whereby the buyer bears the cost of returning the goods himself or brings them to the sales gallery. Shipment with payment on delivery is not accepted.
The cost of postage is not refundable and is not subject to complaint!

The customer cannot withdraw from the contract, the object of which is a product which has been made according to the precise instructions of the customer and which has been adapted to his personal needs (engravings, prints, special glazes, large quantities …).
Refunds will not be considered for products that have been damaged or used in your home. We reserve the right to refuse the return of a damaged, used or product that does not contain all the associated items (gift packaging, invoice …) upon return. Therefore, please handle the products economically and carefully as this is the only way we can replace the product.

If in the case of delivery of goods you find that there was a breakage in the shipment, you must notify us immediately – on the same day, or within three days at the latest. The buyer must initiate a complaint procedure with Pošta Slovenije. It shall do so by bringing the parcel to the nearest Pošta Slovenije unit in the same condition as it was received and completing the damaged shipment form.
Contact us at oskar.kogoj@siol.net or call us on 05 39 54200. Send us a copy of the damaged shipment form, a copy of the invoice and personal details to our business address. We will replace damaged goods at no cost to you as soon as possible! You must adhere to this deadline, otherwise we will not comply with the complaint.

COMPLAINTS AND INFORMATION

In case of a complaint or need for additional information regarding the service of the website http://www.galerijaoskarkogoj-sp.si we expect your message to the telephone number 05 39 54 200 or to the address:
GALERIJA OSKAR KOGOJ,
Katjuša Kogoj Mužina s.p.
Miren 125
5291 Miren

If in the case of delivery of goods you find that there was a breakage in the shipment, you must notify us immediately – on the same day, or within three days at the latest. The buyer must initiate a complaint procedure with Pošta Slovenije. It shall do so by bringing the parcel to the nearest Pošta Slovenije unit in the same condition as it was received and completing the damaged shipment form.
Contact us at oskar.kogoj@siol.net or call us on 05 39 54200. Send us a copy of the damaged shipment form, a copy of the invoice and personal details to our business address. We will replace damaged goods at no cost to you as soon as possible! You must adhere to this deadline, otherwise we will not comply with the complaint.

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