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Reclamation

CANCELATION OF ORDER BEFORE DELIVERY 

In case of an error when ordering via the Website, the user can cancel the order free of charge in writing to the e-mail address oskar.kogoj@siol.net before the written notice of delivery of the shipment.

RETURN OF GOODS FOR SLOVENIA

The goods must be undamaged, unused, in the same quantity and in the original packaging and sent to the address of our company, whereby the buyer bears the cost of returning the goods himself or brings them to the sales gallery. Shipment with payment on delivery is not accepted.
The cost of postage is not refundable and is not subject to complaint!
The customer cannot withdraw from the contract, the object of which is a product which has been made according to the precise instructions of the customer and which has been adapted to his personal needs (engravings, prints, special glazes, large quantities …).
Refunds will not be considered for products that have been damaged or used in your home. We reserve the right to refuse the return of a damaged, used or product that does not contain all the associated items (gift packaging, invoice …) upon return. Therefore, please handle the products economically and carefully as this is the only way we can replace the product.

Physically purchased goods can be replaced within eight days with the original invoice, and subsequent claims are not considered.
In the case of distance contracts, the consumer (according to Articles 43.č and 43.d of ZVPot) has the right to notify the company within fourteen (14) days to the e-mail address oskar.kogoj@siol.net that he withdraws from the contract, without he should be given a reason for his decision. The deadline starts one day after the date of receipt of the items.
All costs of uncollected goods or shipping of returned goods are on the side of the buyer.
The return of the received goods to the company within the deadline for withdrawal from the contract is considered a notice of withdrawal from the contract.
The buyer must notify the Provider on e-mail address oskar.kogoj@siol.net within 14 days of the intention to return the product, and the Provider will send instructions for return. The customer then has another 14 days to return the product to the address of the company. Otherwise, unfortunately, we cannot return the money.
The buyer must provide all the necessary information for a refund to the e-mail address oskar.kogoj@siol.net. He must state his name, surname, address, telephone number, a copy of the invoice, where he wants the purchase price to be returned to him – bank account number, opened at the bank ...
The buyer must return the goods to the company no later than 14 days after the notification of withdrawal from the order. The buyer returns the goods to the address: GALERIJA OSKAR KOGOJ, Katjuša Kogoj Mužina s.p., Miren 125, 5292 MIREN.
Upon receipt of the goods, the company returns all payments made to the buyer in accordance with the law. The buyer shall bear the following costs in connection with withdrawal from the contract or non-acceptance of the goods:
- postage (according to the price list of Pošta Slovenije)

Shipments with payment on delivery are not accepted and are rejected upon delivery.

Refunds will be made as soon as possible, but no later than within 14 days of receiving notice of withdrawal from the contract or return of goods. In order to ensure the certainty, accuracy and timeliness of the refund and to provide records of payments, the refund of the payment to the customer is made by transfer to his transaction account specified by the customer.

Upon withdrawal from the contract where a discount code or promo code has been used, these funds are considered a discount and are not returned to the customer. Only the maximum amount paid is returned to the customer's bank account.

* Breakage of the item upon delivery
All products are inspected and shipped undamaged before delivery. We will carefully pack your products in a delivery box so that they can reach you undamaged and in their original packaging.

If in the case of delivery of goods you find that there was a breakage in the shipment, you must notify us immediately – on the same day, or within three days at the latest. The buyer must initiate a complaint procedure with Pošta Slovenije. It shall do so by bringing the parcel to the nearest Pošta Slovenije unit in the same condition as it was received and completing the damaged shipment form.
Send a copy of the report on the damaged shipment, a copy of the invoice and your personal data to the company's address or to the e-mail address oskar.kogoj@siol.net. We will replace damaged goods at no cost to you as soon as possible! You must adhere to this deadline; otherwise we will not comply with the complaint.

COMPLAINTS AND INFORMATION FOR SLOVENIA

In case of a complaint or need for additional information regarding the service of the website https://galerijaoskarkogoj-sp.si we expect your message or to the address:
GALERIJA OSKAR KOGOJ,
Katjuša Kogoj Mužina s.p.
Miren 125
5291 Miren
Phone: +386 (5) 395 42 00

All products are inspected and shipped undamaged before delivery. We will carefully pack your products in a delivery box so that they can reach you undamaged and in their original packaging.

The buyer may complain about the goods if the goods do not have the characteristics explicitly promised by the seller, if the seller sent the wrong products, in the wrong quantity, colour or otherwise deviate from the buyer's order.
The buyer can return the goods in the complaint by bringing it in person or at the seller's expense and by prior agreement with the seller return it by mail to the seller's address.
In the event of a complaint, the buyer may, in accordance with legal restrictions, request a replacement of the product or a refund of the purchase price.

In accordance with Article 37 of the Consumer Protection Act, the customer has the right to request that the company replace the defective product with a new faultless product or return the amount paid in the event of a defect in the product. The deadline for product replacement is 14 days. Replacement of products is possible only upon submission of an invoice or a copy of invoice.

Inspect the received goods immediately. In accordance with Article 37 of the Consumer Protection Act, the buyer has the right to immediately refuse to the courier who delivered the goods in the event of any damage to the product that occurred during transport. So don’t accept the shipment.

If in the case of delivery of goods you find that there was a breakage in the shipment, you must notify us immediately – on the same day, or within three days at the latest. The buyer must initiate a complaint procedure with Pošta Slovenije. It shall do so by bringing the parcel to the nearest Pošta Slovenije unit in the same condition as it was received and completing the damaged shipment form.
Contact us at oskar.kogoj@siol.net or call us on 05 39 54200. Send us a copy of the damaged shipment form, a copy of the invoice and personal details to our business address. We will replace damaged goods at no cost to you as soon as possible! You must adhere to this deadline, otherwise we will not comply with the complaint.

* Breakage of the item upon delivery
All products are inspected and shipped undamaged before delivery. We will carefully pack your products in a delivery box so that they can reach you undamaged and in their original packaging.

If in the case of delivery of goods you find that there was a breakage in the shipment, you must notify us immediately – on the same day, or within three days at the latest. The buyer must initiate a complaint procedure with Pošta Slovenije. It shall do so by bringing the parcel to the nearest Pošta Slovenije unit in the same condition as it was received and completing the damaged shipment form.
Send a copy of the report on the damaged shipment, a copy of the invoice and your personal data to the company's address or to the e-mail address oskar.kogoj@siol.net. We will replace damaged goods at no cost to you as soon as possible! You must adhere to this deadline; otherwise we will not comply with the complaint.

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